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Access the Telstra Air Network in Australia

by Community Manager on ‎08-05-2017 11:34 PM

Access the Telstra Air Network without the Telstra Air® App

If you’re using a device that does not have the Telstra Air App you can still access the Telstra Air Network:

  1. Turn on your Wi-Fi enabled device
  2. Search for the Telstra Air network name in the available Wi-Fi networks list

  3. Connect to the Telstra Air Network
  4. On the login page, enter your Telstra ID username and password to connect to Telstra Air

If the login page doesn’t automatically open, open a web browser on your device.

To access the Telstra Air Network using your home broadband allowance you must be a member of the Telstra Air Community.

 

Find your nearest hotspot

 

Connect to the Telstra Air Network using the Telstra Air App on an Android device

To connect to the Telstra Air Network using your Android device:

  1. Turn on Wi-Fi on your device
  2. Open the Telstra Air App
  3. Log in using your Telstra ID username and password

  4. Select the Connect button
  5. If you have successfully connected, your status will update to Connected

The Telstra Air App auto-connect feature will automatically connect you to a Telstra Air hotspot, provided you have your Wi-Fi turned on and you are logged into the app.

This feature is switched off by default on Android devices and you can turn this feature on in the app settings.

The Telstra Air App will only work on Android devices running Android 4.0 Ice Cream Sandwich or above. You can check which version of Android you are running in the About Phone section of your phone settings.

Connect to the Telstra Air Network using the Telstra Air App on an iOS device

The first time you try to connect to Telstra Air using your iOS device, you will need to do the following:

  1. Turn on Wi-Fi on your device
  2. Open the Telstra Air App
  3. Log in using your Telstra ID username and password
  4. If you have successfully logged in you’ll see your Telstra Air connection status
  5. Open up your device settings
  6. Go to your Wi-Fi networks list

  7. Select the Telstra Air network
  8. If you have successfully connected your status will change to Connected in the Telstra Air App

After doing this once, the next time you try to access the Telstra Air Network, your device will remember your login and connect you automatically.

The Telstra Air App requires iOS version 7 or above.

Can’t find your Telstra ID username or password?

If you have forgotten or don’t know your Telstra ID username or password you can click on the Forgotten Username or Forgotten Password links when logging into the Telstra Air App, Telstra 24x7® App