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Lead-in

by Community Manager on ‎08-05-2017 11:26 PM

What is a Lead-in?

Lead-In is the physical connection between your home/premises and Telstra’s network that allows  phone and internet services to be supplied to your property. We’re responsible for supplying the majority of the network, however you’re responsible for supplying the trench on your private property through which Telstra cabling will be installed. A Lead-In is usually installed underground, unless aerial cable is already being used in the street.

 

Do I need a Lead-In?

You may require a new Lead-In if you’re requesting a new phone service, bundle internet service, or Cable internet service and your property fits one of the following descriptions:

  • It’s brand new
  • It’s been renovated
  • It’s been knocked-down/rebuilt
  • It’s never had a phone or Cable internet connection before

If your property has had a previous phone or Cable internet connection (and no renovations or re-development has occurred), it’s likely that your property already has a Lead-In. An indication of an existing Lead-In is a grey wall box on the side of the property, or an overhead aerial cable directly from a street pole to the property.

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Contact your builder, developer or real estate agent if you’re still unsure if you need a Lead-In.

 

What Lead-In do I need?

The type of Lead-In you require depends on what services you’re requesting and your property type:

SERVICE REQUESTED

HOUSE OR TOWNHOUSE (NOT IN A COMPLEX)

UNIT, APARTMENT, DUPLEX, COMPLEX

Phone (Stand-alone)

Copper Lead-In

Commercial Lead-In

Bundle with ADSL internet

Copper Lead-In

Commercial Lead-In

Bundle with Cable internet

Copper Lead-In/Cable Lead-In

Commercial Lead-In

Cable Internet (Stand-alone)

Cable Lead-In

Commercial Lead-In

 

Copper Lead-In

A copper Lead-In is used for houses, business premises or townhouses that require a phone service by itself, or in an internet bundle – such as with ADSL or Cable internet.  

Cable Lead-In

A Cable Lead-In is used for houses, business premises or townhouses that require a Cable internet service, either by itself or in a bundle.

Commercial Lead-In

A commercial Lead-In is used for units, apartments or duplexes.

 

 

How do I arrange a Lead-In?

Copper Lead-In (houses, business premises and townhouses not in a complex)

It’s important to advise the Telstra agent when you’re ordering your service that you require a Lead-In. The agent will ensure your order has a Lead-In request, and one of our specialist teams will contact you to arrange the next steps.

Key steps:

1

Place your order

o   Advise the Telstra agent that you require a new Lead-In

2

Telstra specialist team will call you to:

o   Confirm your Lead-In requirements

o   Provide an overview of trenching costs

o   Provide trenching specifications so you know where to dig your trench

3

Telstra’s preferred contractor will then call you to:

o   Find out when you expect to have your trench ready

o   Book an appointment to install a Lead-In pipe and cabling for when your trench is ready

4

Dig your trench

o   Contact Dial Before You Dig on 1100 or https://www.1100.com.au/

o   You may dig the trench yourself, or you may pay your chosen contractor to do it for you

o   The cost of trenching work is agreed between you and your contractor

5

Telstra’s preferred contractor will install a Lead-In pipe and cabling into your trench

o   The cost of the Lead-In pipe and cabling is included in the Connection Charge on your Telstra bill

6

Backfill your trench

o   You may do this yourself, or pay your chosen contractor to do it for you

o   The cost of trenching work is agreed between you and your contractor

7

Connected!

o   Your service activation may be automatic, or you may require a Telstra technician appointment – we’ll let you know either way.

 

Note: The above steps are for an underground Lead-In.  If you require an aerial Lead-In, our specialist team will advise of the required steps.

Cable Lead-In (houses, townhouses not in a complex)

If the Telstra agent determines that your property needs a visit from a technician (since there hasn’t been a Cable internet connection at your property before), they will determine if you require a new Lead-In when they attend.

1

A Telstra specialist team will call you to:

o   Confirm that you require a new Lead-In

o   Provide an overview of trenching costs

o   Provide trenching specifications so you know where to dig your trench

2

Telstra’s preferred contractor will then call you to:

o   Find out when you expect to have your trench ready

o   Book an appointment to install a Lead-In pipe and cabling for when your trench is ready

3

Dig your trench

o   Contact ‘Dial Before You Dig’ on 1100 or https://www.1100.com.au/

o   You may dig the trench yourself, or you may pay your chosen contractor to do this for you

o   The cost of trenching work is agreed between you and your contractor

4

Telstra’s preferred contractor will install a Lead-In pipe and cabling

o   The cost of the Lead-In pipe and cabling is included in the Telstra Professional Installation Charge on your Telstra bill

5

Backfill your trench

o   You may do this yourself, or you may pay your chosen contractor to do this for you

o   The cost of trenching work is agreed between you and your contractor

6

The Telstra technician will activate your service

o   The technician will connect your modem and up to five devices

 

Commercial Lead-In (units, apartments and duplexes)

Phone (by itself or in a bundle)

When ordering your service, advise the Telstra agent if your property is in a new complex/building. If there’s no communications infrastructure network in place you’ll need to consult your developer or body corporate to arrange a commercial Lead-In for the entire complex/building. This is not something you can arrange yourself.

Please refer your developer or body corporate to the Telstra Smart Community website for more information, or to lodge their Application For Reticulation (“AFR”) if they haven’t already.

Important: Until your developer or body corporate lodges an AFR and complies with their responsibilities, Telstra can’t connect your service.

 

Cable Internet (by itself or in a bundle)

Telstra’s Commercial Works team will liaise with your developer or body corporate.

 

How much will it cost me?

Copper or Cable Lead-In (houses and townhouses not in a complex)

If you require a new Lead-In for your house, business premises or townhouse, the cost of trenching work (digging and backfilling) is your responsibility and is payable to your chosen contractor – if you choose not to perform this work yourself. The cost of trenching work varies by property – speak to your chosen contractor for an estimate. 

You’ll also need to pay the Telstra Professional Installation Charge on your Telstra bill.

Commercial Lead-In (units, apartments and duplexes)

The cost of this work is at your developer’s or builder’s expense. You’ll need to pay the Telstra Professional Installation Charge on your Telstra bill.

 

How long will it take to get a Lead-In?

Copper or Cable Lead-In (houses and townhouses not in a complex)

The time to arrange a new Lead-In is largely dependent on your trench. The sooner you arrange to dig your trench, the sooner Telstra’s preferred contractor can install the Lead-In pipe and cabling.

As a guideline, the minimum time is 14 days from placing your service order.

Commercial Lead-In (units, apartments and duplexes)

The time to arrange a commercial Lead-In for an entire complex/building is largely dependent on your developer or body corporate.

For a commercial Lead-In for new copper developments, Telstra requires six months’ notice before the expected first occupancy date in order to provide network infrastructure to the development.

Commercial works for a Cable broadband Lead-In usually takes about 21 days to complete, once your developer or body corporate makes payment.