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Set up Telstra T-Voice®

by Community Manager on ‎08-05-2017 11:30 PM

To use Telstra T-Voice you will need the following:

  • Telstra ADSL or NBN Broadband
  • Active Telstra phone service
  • Telstra Gateway Max(TM) or T-Gateway®

 

Install the Telstra T-Voice® app

To download the Telstra T-Voice app, you must have a compatible Apple or Android smart phone. Telstra T-Voice is compatible with Android 4.x and higher, iOS 6.1 for iPod Touch and iOS 7.x and higher for iPhone, iPad and iPad Mini.

  1. Connect your compatible smart phone or tablet to your home Wi-Fi
  2. Open the App storeor Google Play Store on your compatible smart phone
  3. Search ‘Telstra T-Voice’
  4. Select ‘Install’ to download the app onto your compatible smart phone

The T-Voice app is free to download. To avoid incurring mobile data charges ensure you’re connected to your home Wi-Fi. The download size of the app for iOS is 20MB and 6MB for Android. 

Set up the Telstra T-Voice® app

Once you’ve downloaded the app onto your compatible device, you’ll need to complete the setup process.

  1. Open the Telstra T-Voice app on your compatible device 

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  2. Follow the install wizard steps

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  3. Select ‘Agree and Continue’ to read the Privacy Policy and accept the Terms and Conditions

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  4. Name your device- this is how it will appear in the shared address book

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  5. If you are an ADSL customer you will be prompted to connect a phone cable between the gateway and the ADSL Filter. This will enable you to make and receive phone calls. If you are an NBN  customer you will not be required to do any additional wiring and you won’t see this screen.

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  6. Share your contacts (optional)

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  7. Select ‘Start’ to complete the install wizard

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How do I re-run the Telstra T-Voice setup?

You may need to re-run the T-Voice setup wizard if you’re registering to a different gateway or the T-Voice app is no longer registering to the gateway you were previously connected to. To re-run the wizard:

    1. Select Settings from the T-Voice app
    2. Select Run T-Voice Setup and then follow the onscreen instructions