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How to activate a replacement SIM card?

by Community Manager ‎23-10-2016 05:25 PM - edited ‎06-11-2016 01:47 PM

1.Go to Your Telstra Tools



2.Click on Services and Mobile / Mobile Broadband



3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools



4.On the Mobile / Mobile Broadband dashboard select your Billing Account number



5.Select a mobile number from the list on the left



6.Click on activate a replacement SIM card

activate a replacement sim card.jpg


7.Complete form and select submit

new sim details.jpg


8.Confirm details and select proceed

sim proceed.jpg


9.A notification will be sent to your nominated email/mobile service


10.If you receive an email/SMS advising that the request was unable to be processed, please contact 24x7 Chat .