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Transitioning your alarm monitoring service to the nbn™ network

by Community Manager ‎19-04-2017 11:55 PM - edited ‎20-04-2017 02:08 AM

Telstra is committed to providing you with the best possible experience as you transition to Australia’s new broadband network (the nbn™ network).  As your trusted advisor, we want to help provide you with the information and support you need to manage your transition with minimal disruption to your business.


As the nbn network rolls out, alarm systems monitored over PSTN (fixed) lines will cease working and need a nbn-ready solution. Therefore, if your alarm monitoring service currently runs on the PSTN, it is important you take steps before you transition to the nbn network to ensure your alarm can continue to keep your assets and premises safe during and after transition.


Telstra can help you in a way that leverages your existing alarm equipment. Telstra offers a nbn-ready solution which bundles monitoring plans with a wireless device that connects your existing compatible alarm panel to the Telstra mobile network, meaning that when you transition to the nbn network your alarm panel and monitoring service are no longer reliant on the PSTN and remain compliant with the Australian Security Standard for battery back-up


For more information about how Telstra can help you or to contact our experts visit telstra.com/businessprotect



Things You Need to Know

Although the monitoring is wireless with Business Protect, you will still need to move your affected business fixed phones/broadband onto the nbn™ network when it becomes available. You need to be in the Telstra Mobile Network coverage area for wireless monitoring and you’ll need to have a compatible alarm panel in order to take up Business Protect. See telstra.com.au/mobile-phones/coverage-networks/our-coverage/index.htm for coverage areas. The alarm monitoring service and installation is provided by Telstra SNP Monitoring Pty Ltd (TSM). Monitoring and Installation is done by Telstra SNP Monitoring Pty Ltd. To meet the accredited level, your alarm panel must also comply with the AS2201.5 2007/2008 Standard. Complies with Australian security monitoring standards AS2201.5 standards (Levels 1 to 5, 1992 and 2008 edition). Telstra Corp Security License Numbers: NSW 408064817, QLD 3926974, ACT 17502335, VIC: 653-608-61S (lic); 653-608-40S (reg), WA: SA51399, SA: ISL 267566, NT: 347. TSM Security Licence Numbers: NSW 000101018, ACT 17502283, VIC 874-798-31S / 874-798-10S, QLD 3709952, WA: SA49240, SA: 262413, TAS: 20607, NT: 348. nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.